Community Services Board (CSB) Performance Dashboard

Description

The Community Services Board (CSB) Performance Dashboard provides data on key performance indicators that reflect the delivery and quality of services offered by Virginia’s Community Services Boards. Explore trends in access to services, quality of care, behavioral health, developmental services, and emergency response to support informed decisions, promote accountability, and improve outcomes for communities across the Commonwealth.

How the Community can use the Data

The dashboard helps individuals, families, and advocates stay informed about how their local Community Services Boards are performing. By providing transparent data, it allows the community to better understand service delivery, advocate for improvements, promote accountability, and make informed decisions about available services. This tool supports a stronger, more responsive system for behavioral health and developmental services across Virginia.

Data Limitations

Some data may not reflect the most current performance due to the time required for collection, validation, and reporting. Variations in how data is collected and reported across different CSBs can affect consistency and comparability. Additionally, certain measures may be influenced by factors beyond a CSB’s control, such as community resources or population differences. The dashboard focuses on high-level trends and may not capture individual experiences or all aspects of service quality.